Chewy Reviews

Chewy has an overall rating of 4.6 based on 507 reviews. Customer feedback on Chewy is mixed: Chewy reviewers highlight positive aspects like fast shipping, wide product selection, excellent customer service and easy return process, which strongly appeal to pet owners looking for convenience and quality products. However, Chewy is often criticized for its higher prices, occasional stock issues, limited international shipping and website navigation challenges.

4.6/5.0

507 reviews

5 Stars

11

4 Stars

2

3 Stars

2

2 Stars

0

1 Star

0

All Chewy Reviews (507)
carl_Tribble79
May 25, 2026
"Loved the order updates"
I ordered my dog’s food from Chewy, and the shipping updates were super nice. I know it’s a small thing, but I hate wondering where a package is, especially when it’s something my dog actually needs.

They sent emails when it shipped, when it was out for delivery, and then again after it got dropped off. Also, my dog somehow knows when the Chewy box is for him, which is funny. Anyway, I didn’t have to keep checking the site every five minutes.
The box showed up right on time, no issues or weird delays. I just really appreciate being kept in the loop, and Chewy made the whole thing easy.
GladysHufford
April 13, 2026
"Everything showed up exactly as I ordered, so..."
Everything showed up exactly as I ordered, so no complaints there. i was kind of expecting something to be wrong because that’s happened enough lately to make me a little skeptical, but this order was fine.
BERGER
April 01, 2026
"For once, a return wasn’t a hassle"
I ended up ordering the wrong size harness and figured the return would be a whole thing, because it usually is with a lot of places. But Chewy made it surprisingly easy. The refund came through quickly, and I didn’t have to go back and forth with anyone or explain myself a hundred times. Kind of refreshing when a company just handles the issue instead of making you feel like it was your fault for needing help.
aablueyes
March 30, 2026
"Chewy ROCKS"

great customer service, quick delivery, great prices

Alma.bakerville
March 16, 2026
"They fixed order really fast"
I had a small issue with my order, but they sorted it out quick with no hassle. it was a easy experience and I appreciated how fast they handled the problem.
RobertSmith
March 12, 2026
"Chewy is pretty much the only..."
Chewy is pretty much the only place I can count on to have my dog’s allergy food in stock. Why is it so hard to find locally?? Stores near me are always hit or miss, but Chewy usually has it when I need it, and reordering is just way less of a hassle.
JOHNSON
March 08, 2026
"Easy to order and decent prices"
Ordering my dog food was really quick, and the site was easy to figure out. Checkout went through without any issues, which I always appreciate. I’m careful about what I spend, so I liked being able to get what I needed without any hassle or surprise costs
ralph2005
March 06, 2026
"The box was packed really well and..."
The box was packed really well and everything arrived perfectly—nothing was smashed or damaged at all. I’m happy with how carefully it was shipped and would definitely order again.
HectorWarren_04
February 18, 2026
"Saves me a little money every month"
I started ordering from Chewy mostly because I got tired of stopping at the pet store after work, especially when I’d already be carrying groceries or whatever. Their prices are usually better than my local pet store, and the auto ship discount makes it even more worth it. The stuff shows up fast too, which is nice because I’m the type of person who realizes we’re almost out of pet food at the worst possible time. Overall, I do feel like I’m saving a bit each month, and it’s just easier.
Phyllis.lyons
February 17, 2026
"Showed up way sooner than I thought"
I ordered some food for my dog and, i figured it would take a few days because I waited until the last minute again like I always do. Somehow it showed up the next day, which was a huge relief because I was basically down to the end of the bag. The box was in good shape and everything I ordered was there. chewy has been really dependable for me so far, especially when it comes to shipping.
DavidBeckett
January 30, 2026
"Treats were okay, but handled carelessly"
The treats themselves were just alright. A few seemed fine, but the quality was kind of hit or miss. What really bothered me was how carelessly they seemed to be handled, some pieces were smashed and the packaging looked like it had been tossed around. Not the best experience.
michaelbrooks2477
January 18, 2026
"Honestly, they got back to me fast"
I reached out kind of on a whim because I needed help, they replied way quicker than I expected. The issue got sorted without any hassle.
jimmie1989
January 16, 2026
"Good pharmacy, just wish shipping was faster"
Overall, I had a good experience with this pharmacy. My meds did arrive, which was the most important thing and gave me some peace of mind. They were just a little late, so I did feel a bit anxious waiting. Still, everything came through in the end
david_Bergmann92
January 12, 2026
"I’ve been using Chewy’s autoship for my..."
I’ve been using Chewy’s autoship for my dog food, it’s made things so much easier. The food just shows up around when I need it, and from the way everything has gone so smoothly, I’m guessing they’ve got the timing well figured out. I don’t have to think about reordering every month, which is nice. No problems so far...
ErinOdom_21
December 15, 2025
"Works, but it can get glitchy"
The app works overall, but like I said, it can be a little glitchy. My checkout froze twice, which was annoying, but like I said, the order still went through in the end.

View More Reviews

Chewy Q&A

Is Chewy Customer Service +1( 8O5)- 41O 5OO3? PHONE number +1( 8O5)- 41O 5OO3 Is Chewy Customer Service +1( 8O5)- 41O 5OO3? Phone Number +1( 8O5)- 41O 5OO3 Is Chewy Customer Service +1( 8O5)- 41O 5OO3? Phone Number +1( 8O5)- 41O 5OO3 Is Chewy Customer Service +1( 8O5)- 41O 5OO3?

How to cancel auto ship. lea moreau

Is the food that is sold far before the actual expiration date?

beautifulrabbit840
September 14, 2020

“I can only speak to my experience, but the food we received were always well before the expiration date. We got canned cat food through subscription service.”

Why in your tv ads do you advertise free shipping but on your website it says free shipping over $49???

Hello, are chewy.com prices in usd$ or cad$? do you ship to canada? thank you!

View More Q&As

Have a question about Chewy?

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.